bata Platform Privacy Notice

This page describes what we collect when you use bata and how we keep that data protected. We handle your personal information—email, phone number, identity documents, and payment details—with encryption and restricted access. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.

We collect data only to verify your account, process deposits and withdrawals, detect fraud, and comply with legal obligations. We do not sell your data to marketing firms or share it with advertisers. When you place a bet on Liga 1 or use our DANA payment option, your transaction is recorded in our system for settlement and audit purposes only.

Our privacy commitments apply across all bata services—sportsbook, live-dealer tables, slot games, and esports markets. If you have concerns about how we handle your data, our support team is available via live chat to answer questions.

What data we collect on your bata account

We collect your email and phone number during signup. We use your email to send account verification links, password resets, and withdrawal confirmations. We use your phone to send SMS codes for two-factor authentication and to contact you about account issues or suspicious activity.

When you request a withdrawal, we ask for your full name, date of birth, and government ID (KTP, passport, or driver's license). We store a photo of your ID in our secure database to verify your identity matches your account. We also collect details of your linked bank account or e-wallet—for example, your BCA account number or e-wallet username—to ensure withdrawal funds go to an account registered in your name.

We log every bet you place on bata—the sport, the match, the odds, the stake, and the timestamp. We log every deposit and withdrawal transaction, including the payment method and amount. We track your account login history, including the device type and IP address. We record your support chat conversations if you contact us about an issue.

We do not collect your financial statements, your credit score, or your employment history. We do not scan your device camera or microphone. We do not install tracking cookies that follow you across other websites.

How we use your data on bata

We use your email and phone to verify your identity and send account alerts. We use your ID photo to confirm you are the person you claim to be—this is a legal requirement (KYC) that prevents fraud and money laundering. We use your bet history to settle wagers, credit or debit your account balance, and generate your account statement.

We analyze patterns in your betting and payment behavior to detect fraud. For example, if someone logs into your account from a different country and immediately requests a large withdrawal, our system flags this as suspicious and may block the withdrawal pending manual review. This protects your account from unauthorized access.

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment details when you deposit or withdraw. They process the transaction and report the settlement back to us. We do not control how they store or use your data—their privacy practices are governed by their own policies.

Our identity verification partner receives your ID photo and personal details to verify your identity. They confirm that your photo matches your ID and that your name and date of birth are consistent with government records. We do not share your ID with any other third party unless required by law.

Our web hosting provider and database administrator have access to our servers but cannot view your account data without special authorization. Our support team can view your account to resolve disputes but cannot withdraw funds or change your password.

We may disclose your information to government authorities or law enforcement if we receive a valid legal demand (court order, warrant, or subpoena). We do not voluntarily share data with government agencies. We will inform you of a legal demand unless the law forbids us from doing so.

Encryption: We use HTTPS and industry-standard encryption to protect your data in transit (when you send it) and at rest (when we store it).
Access control: Only authorized bata staff can view your personal data. We use role-based permissions so support agents cannot view payment details unnecessarily.
Data retention: We retain your data for as long as your account is active, plus several years after closure for legal and audit purposes.
Backup: We back up your account data regularly to prevent loss due to hardware failure. Backups are stored securely and encrypted.

Cookies and tracking on our bata platform

We use cookies to keep you logged into your bata account. When you log in, we set a session cookie in your browser. This cookie contains a unique token that identifies your session. When you navigate between pages on bata, your browser sends the cookie with each request so we recognize you are logged in.

Session cookies expire after subject to verification of inactivity. If your browser window has been idle for subject to verification, your session terminates and you are logged out. You must log in again to access your account. This protects your account in case someone gains physical access to your device.

We do not set tracking cookies that follow you across other websites. We do not use Google Analytics or Facebook Pixel. We do not serve targeted advertisements based on your betting history. If you disable cookies in your browser settings, you cannot log into bata because our login system relies on session cookies.

Your data on bata is yours alone. We encrypt it, restrict access, and never sell it to third parties. We handle your information with the care we would want for our own accounts.

bata privacy commitment

Your privacy rights on bata

You can access, correct, or delete your personal data at any time. Log into your bata account, go to account settings, and view or update your email, phone number, and linked payment methods. If you want to delete your account entirely, contact our support team via live chat and request account closure. We will process your request within a few business days and send any remaining balance to your registered withdrawal method.

You have the right to request a copy of all data we hold about you. This is called a "data subject access request" (DSAR). Submit a DSAR via our support chat and provide your account email. We will compile your data (account details, bet history, transaction log, support conversations) into a file and send it to your registered email within 30 days.

We honor data-deletion requests for personal information that is no longer necessary for our operations. However, we retain bet and transaction history for legal and audit purposes (typically 5–7 years). After that period, we delete or anonymize the data. We cannot delete your identity documents if they are required by law to retain for anti-money-laundering compliance.

Where we store your data on bata

Our servers are located outside Indonesia, but we apply consistent security and privacy standards across all locations. Your data may be transferred to or stored in countries outside your jurisdiction. By using bata, you consent to this cross-border data transfer.

We do not transmit your data to high-risk jurisdictions without encryption. We do not store your full ID photo or payment credentials on servers accessible from the public internet. Our infrastructure uses isolated networks and restricted access.

If local data-protection laws require us to store certain data within Indonesia, we comply with those requirements. We work with local compliance experts to ensure we meet all jurisdictional obligations.

Contacting us about privacy on bata

If you have questions about your privacy, our data practices, or our handling of your personal information, contact our support team via live chat. They can forward your inquiry to our privacy officer, who will respond within 5 business days.

Our support team is available to assist users in Jakarta, Surabaya, Bandung, Medan, and other supported regions. We handle privacy requests in English and local languages where applicable.

We may update this privacy policy from time to time. If we make material changes—for example, we start sharing data with a new third party or we change our data-retention period—we will notify you via email or a notice on bata. Our current privacy policy is always available at our privacy pageYour continued use of bata after a policy update means you accept the new terms.